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FAQ’s Frequently Asked Questions

What is your 100% Product Guarantee?

Unlike other factories & agents, we ensure ALL products shipped by our group are backed up by a complete replacement guarantee against any manufacturing defects or problems. While we make every effort to mitigate problem shipments , we want to assure you that if any are found we will step up and take full responsibility.

How do you ensure my ideas are kept confidential?

We guarantee any ideas or products sent to us will not be shared with other companies or factories. We are happy to sign a NDA and any other documentation to ensure you feel totally comfortable working with us. Our employees and management team are trained from day one to hold your ideas confidential and the sharing of these ideas is a violation of our corporate policy.

What is the Minimum Order Qty (MOQ) for your products?

Minimum order quantities can range from as low as 500 to as high as 10,000 depending on the product category. We can sometimes do a small production run, but you need to check with your account manager for details.

How long does it take to produce my goods?

Lead times vary, but generally production lead time takes 30-60 days. Shipping to the United States usually takes about 3-4 week on by ocean freight.

What if I need samples?

No problem. Just request a sample from your sales representative. Depending on whether or not we have stock, samples can take up to 2-3 weeks in most cases.

Do you offer shipping?

Most of our clients manage their own shipping/logistics, but we do offer door-to-door solutions upon request.

Do you offer financing options?

We occasionally offer terms to companies if they’ve demonstrated a good payment history.

What happens if I have a quality dispute, late shipment, or other problems with my order?

If you experience any problems, please contact a sales manager immediately. Your case will be reviewed by our team and we will work to resolve any problems. We take quality claims very seriously.

What are my payment options? Credit Card or Invoicing?

We normally accept payments via T/T wire transfer and sometimes by L/C. We accept small payments via Paypal.

How do I ensure your products are safe?

We have a very rigid testing and compliance team. We work with SGS, Intertek and many different 3rd party testing labs to make sure our products are safe and meet the relevant standards including, but not limited to, FDA, CE, Prop-65 and more.

What type of social compliance audits do your factories have?

It varies from factory to factory, but most of our factories carry audited certificates including WRAP, BSCI, SA800, SEDEX and more. We have factories who also are audited by McDonads, Walmart, Target and other audit standards. Just tell us in advance which type of compliance and audits you require and we’ll be sure to use the right facility.

Can I visit your offices?

Of course! We have several showrooms and always welcome our clients to come visit our operation.

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