We ensure all products are free of manufacturing defects and guarantee to replace or refund any goods that do no meet our agreed upon standards.
We guarantee any ideas or products sent to us will not be shared with other companies or factories. We are happy to sign a NDA and any other documentation to ensure you feel totally comfortable working with us. Our employees and management team are trained from day one to hold your ideas confidential and the sharing of these ideas is a violation of our corporate policy.
Yes, we always encourage our clients to protect their ideas and IP as an added measure of protection against copy cats in the market.
We are happy to recommend a good patent attorney to help our clients. Just ask a team member and we'll be happy to help you in any way we can.
Minimum order quantities (MOQ's) are an average of 3,000 units per order, but can range from as low as 500 to as high as 10,000 depending on the product category.
Whenever possible, we try to work with our clients on lowering the MOQ's. Just ask your account manager for details.
Lead times vary, but generally production lead time takes 30-60 days. Shipping to the United States usually takes about 3-4 week on by ocean freight. So it's good to budget around 60-90+ days to receive goods once an order has been placed.
It's also important to keep in mind that Chinese New Year will have an impact on a delivery schedule if your order falls within this holiday.
Just ask your account manager if you have any questions or concerns.
Every order is inspected mulitple times by our quality-control team before they ship.
Maintaining very accurate specifciations on our products, and ensuring a very tight inspection protocol ensures that products leave our factories in the approved/agreed upon standards.
Just request a sample from your sales representative. Depending on whether or not we have stock, samples can take up to 2-3 weeks in most cases.
Most of our clients manage their own shipping/logistics using their own freight forwarders, but we do offer door-to-door solutions upon request.
We have a very rigid testing and compliance team. We work with SGS, Intertek and many different 3rd party testing labs to make sure our products are safe and meet the relevant standards including, but not limited to, FDA, CE, Prop-65 and more.
It varies from factory to factory, but most of our factories carry audited certificates including WRAP, BSCI, SA800, SEDEX and more. We have factories who also are audited by McDonads, Walmart, Target and other audit standards. Just tell us in advance which type of compliance and audits you require and we’ll be sure to use the right facility.
Of course! We have several showrooms and always welcome our clients to come visit our operation.